The future of retail – New retail and its implications on consumer insight

  • Examine businesses like Amazon Go and the hype that it represents the future of retail
  • Review the 4 key emotional needs that retailers need to be mindful of especially in high involvement category
  • Review emotional needs by life stage, especially the millennials and the high net worth.
  • Meeting customers’ emotional needs with technology in addition to a human touch

Location: Main Room Date: 21st February 2019 Time: 11:35 am - 12:05 pm Julia Lin, Income