Our 2026 Speakers

Mohit is a strategic insights professional with 15 years of experience who believes in the power and impact of CX. In today's business, the customer's story is supreme, and as a CX leader, he knows how to effectively tell that story in a way that not only encourages empathy for customers but also presents CX as a vital business strategy.
He seeks out new experiences to build his CX arsenal and knowledge base. Mohit enjoys delivering presentations and leading workshops and looks forward to daily interactions with internal and external stakeholders.
Seeking the right data, using the right technology platform, conducting solid analysis, uncovering customer needs and frustrations, and transforming all of this into practical intelligence for better decision-making are his key responsibilities.
Apart from being a CX Leader, Mohit is also a certified Personal Trainer from the American Council on Exercise (ACE-CPT), committed to keeping people moving and serving different segments of the population with fitness-related fundamentals and behavioral changing techniques to help them become healthier individuals.

Lolitta Suffian is a creative force in the world of Customer Experience, with over 23 years of leadership across industries - from fintech to logistics, mobility to telecommunications, and now banking. She recently joined Bank Simpanan Nasional (BSN) as Senior Vice President of Customer Experience, where she champions financial inclusion by reshaping how underserved communities interact with banking.

Known for turning complex journeys into intuitive, human centered experiences that is anchored in empathy and powered by technology,  Lita brings a unique perspective shaped by her roots in the creative arts. Trained in visual storytelling and design, she has an instinct for spotting patterns where others see problems, and possibilities where others see limits.

At BSN, she is driving the transformation of customer touchpoints to ensure banking is not only efficient and secure, but also accessible, supportive, and emotionally resonant. She is a vocal advocate for using automation and AI responsibly while enhancing customer insights and service delivery, without losing the human connection.

Lita is a WeQual Award APAC winner in 2024 and is recognized for her executive leadership and impact. She continues to push the frontier of CX by blending data, design thinking, and empathy, proving that customer experience is not just about technology or process; it is about people and the belief that every interaction can build trust, dignity, and inclusion.

Sebastien is Regional Head of Digital Customer Engagement, Data and Analytics at Menarini Asia-Pacific, a member of the Menarini Group - a leading international pharmaceutical and diagnostic company with a heritage of over 135 years and over 17,000 employees in 140 countries.
Sebastien has over two decades of local, regional and global experience in analytics, market research, strategic planning, digital marketing, commercial operations, advertising, digital and data transformation for healthcare and business consulting companies across APAC.

Dosik is a marketing and strategy expert with over 20 years of experience, recognized for his innovative approach and deep expertise in tech market research, client and industry insights, go-to-market strategy, field marketing, consulting and data science. He has been inducted into the IBM Distinguished Market Intelligence Professional Society, the highest honor awarded to master-level experts.

Presently based out of Singapore and leading the Insights & Analytics for vital categories for South East Asia and Taiwan business unit within GSK Consumer Healthcare/Haleon. I have 17+ years of Consumer Insights & Analytics experience and my key area of interest lies in deep human understanding, Brand comms & strategy and NPD/ Innovation research.  I have gathered in-depth experience in consumer products & consumer health, baby care and other FMCG; I have been involved in many turn around stories of both local and global brands where consumer insights played a vital role in driving the change; being on the agency side for several years, I have served various blue-chip and local clients across the regions of South Asia and South East Asia & other APAC region and have acquired cross-category learning which comes very handy being on the client side now. I am also a regular keynote speaker and panelist in various seminars/conferences like FUTR, Forward Leading, ESOMAR, Asia Research Seminar, Qual 360 etc. and greatly believe in establishing thought leadership on insights & analytics.  I am a good mix of core Qualitative, Quantitative, Brand & Advertising planning and core Consumer Insights by the virtue of working with Market research firms, Advertising firms and client side. My core strength in terms of functional work lies in two key areas – the first being Brand Strategy & Behavioural Science related research work and it varies from brand planning to brand/communication concept development/positioning/repositioning work, core behaviour change work across categories, real time segmentation and contextual shopper pieces. Implementing Consumer Shopper Journey, BLS, Cross-media and AB Testing; and doing Digital Comms Eval, LINK testing, Brand health tracking etc.  The other area is that of New Product Development work & consumer trends e.g product concept evaluation,packaging innovation research and Innovation workshops to create the Brand/Product Arrow for an organization. At present setting up and implementing agile practices for efficient product development. Insights to Claims development work, Always On Consumer Closeness programs.

Dr Debjit Dutta is currently the NPD Brand Lead (R&D Director) of Wellness Category, Wider Asia region at Haleon, where he is driving product innovations of global brands like Centrum, Caltrate and Scotts in key Asian markets. Previously he was the R&D Lead for multiple local and global VMS brands at Opella (Sanofi Consumer Healthcare) and has 15 years of experience in life science industry in various innovation-specific roles. He has a PhD in Chemistry from UNC Chapel Hill and MBA from IE Business School.

Andrew Seinfeld is Chief Growth Officer at BoltChatAI, where he leads global growth and strategy. With a strong background in the insights industry, he works closely with teams to drive innovation and turn consumer understanding into real business results.

Roy Wee is a digital pioneer and has since become a seasoned expert in digital transformation across diverse industries including education, hospitality, eCommerce marketplaces, and healthcare. His proficiency in implementing robust digital platforms has garnered industry recognition, including accolades such as Best eCommerce Platform and the Health App of the Year award in 2023. Roy is also an ACLP certified trainer and runs digital training courses whenever time permits. He is deeply committed to future-proofing organizations through comprehensive digital strategies that drive innovation and operational efficiency.

Nico is passionate about the intersection of data, research and technology. With a background in economics and statistics, he set himself the mission to make brand marketing more effective and less wasteful. To do that, he founded Latana in 2019 with the goal of leveraging the latest technologies in mobile sampling, data analysis and insights visualisation to develop new ways to measure and understand how people perceive brands and how that changes over time. His vision for Latana is to make brand marketing just as measurable as performance marketing.

linkedin: https://www.linkedin.com/in/njaspers/

Davita is a product, UX, and market researcher with experience across market research agencies and in-house roles at tech companies, covering markets across Southeast Asia, such as Indonesia, Malaysia, and Vietnam. Specializing in merchant growth within online food delivery ecosystems, she focuses on understanding MSME behavior to dismantle barriers and support sustainable growth of small businesses, with an interest in women-owned enterprises.

Anggun is a Senior Product Researcher at GoTo Group with over 8 years of experience across market research agencies and in-house product organizations. With a background spanning market and UX research, she has led studies across multiple Asian markets and works closely with product, marketing, and business teams to ensure the insights are clearly understood and thoughtfully applied. Her approach emphasizes synthesis, context, and collaboration, which help teams connect user perspectives with practical next steps across product development and planning.